Newsletter


Ship&Return

Shipping and Return Information

 

SPECIAL NOTICE


The following will answer most questions regarding our shipping and return policy.

Please Note: Phone or email inquiries are answered Monday through Friday. No inquiries will be answered Saturday, Sunday or national Holidays.

We ship to the ALL OVER THE WORLD


 

Christmas Ordering:


If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.


 

Our normal shipping time is within 72 hours (this is when your order is processed, and does not include weekends). Please allow a few more business days for your order to arrive to you. We ship one of them of UPS, TNT, DHL, FEDEX, NEX AND POSTAL SERVICES Ground from TURKEY. All items ship directly from the store which there is address in Contact Us


Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!

The "Target Date" on the order form is not a promise from us to deliver your product exactly by that date! It is for our information while processing the order. We will make every effort to meet your "Target Date."

During major gift giving
Holidays please remember:

 

  • Due to large volume during major gift giving holidays your delivery time may be delayed by a few days.
  • Remember, it is wise to order early to ensure you get your item(s) on time!
  • We will do everything in our power to ensure you receive your items in a timely manner, but remember that UPS, TNT, DHL, FEDEX, NEX AND POSTAL SERVICES can also run a bit behind during these peak times.
  • Customers who order too close to the Holiday may find their order arrives a few days after the Holiday. Once your order has shipped, we cannot be responsible for late deliveries. Late deliveries during the Holidays will not be entitled to free shipping.


Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday by email of info@naturaltextileworld.com.


Return Authorization Policy

Return authorization is required from naturaltextileworld.com  for any returned merchandise.

 

Your Question:   How Do I Return an Item For Credit or Replacement?


The fastest way is by email. Simply email info@naturaltextileworld.com the following information:

  1. Your full name, address & phone number (day and evening)
  2. The name and address the merchandise was shipped to
  3. The item(s) you wish to return/exchange and the reason(s) for the return/exchange.

WARNING: DO NOT just return an item without emailing us the above information! We need to give you the correct address to return your item(s) to!
We will contact you within 24-48 hours by phone or email and give you the proper instructions and the correct address where to send your return!

Following these procedures will result in a smooth and painless transaction, and speed up your refund or exchange considerably!

 


Manufacturers warranties do apply to defective merchandise, please contact the manufacturer for any manufacturer's warranty issues. We cannot accept returns on used product (s). We also cannot accept returns on opened products, any special order merchandise, or discounted items.

We do not accept returns on discontinued items.

Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.

Please note that all refunds will be issued less a 10% restocking fee and actual shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations).

All items must be returned within 30 days of the date we shipped the product to you . Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility.


Christmas Ordering: If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.

Free Gifts: We sometimes give away FREE gifts with selected products. These are FREE gifts and do not effect the low purchase price of the item. They are FREE and are not refundable, nor are they eligible for replacement should the free gift break. If you return the product you purchased, you must return the free gift(s) also. We reserve the right to substitute a free gift with another free gift. Remember - the free gifts are free - you did not pay for them.



Non-Authorized Returns

Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return freight is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.

Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as naturaltextileworld.com on your statement. We will email you notifying you that your credit has been issued.

If you have questions regarding shipping or returns that are not covered here please email your questions to info@naturaltextileworld.com

All shortages must be report to us within 72 hours of delivery. No exceptions.

 

International Wholesaler Orders

 

We ship to the ALL OVER THE WORLD


Placing an International Wholesaler Order

ALL SHIPPING FREE. THERE IS SHIPPING CHARGE IN THE PRODUCT’S PRIZE

Duties
International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. Naturaltextileworld.com. orders only include the cost of the item(s) and the shipping. Any duty or taxes may be added at the time of delivery.

International Returns
Items must be unused in the original packaging. The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom, orders or demo items are not returnable either domestically or internationally.

If you have questions regarding international shipping or returns that are not covered here please email your questions to info@naturaltextileworld.com