Damaged Merchandise: If your item is damaged when you receive it, you must report the damaged item to us within 24 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Monday by email of firstname.lastname@example.org.
Return Authorization Policy
Return authorization is required from naturaltextileworld.com for any returned merchandise.
Your Question: How Do I Return an Item For Credit or Replacement?
The fastest way is by email. Simply email email@example.com the following information:
- Your full name, address & phone number (day and evening)
- The name and address the merchandise was shipped to
- The item(s) you wish to return/exchange and the reason(s) for the return/exchange.
WARNING: DO NOT just return an item without emailing us the above information! We need to give you the correct address to return your item(s) to!
We will contact you within 24-48 hours by phone or email and give you the proper instructions and the correct address where to send your return!
Following these procedures will result in a smooth and painless transaction, and speed up your refund or exchange considerably!
Manufacturers warranties do apply to defective merchandise, please contact the manufacturer for any manufacturer's warranty issues. We cannot accept returns on used product (s). We also cannot accept returns on opened products, any special order merchandise, or discounted items.
We do not accept returns on discontinued items.
Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.
Please note that all refunds will be issued less a 10% restocking fee and actual shipping charges (which may differ from the shipping charge you paid, such as items that are shipped direct from the manufacturer, or items that are shipped from different locations).
All items must be returned within 30 days of the date we shipped the product to you . Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return freight is the customer's responsibility.
Christmas Ordering: If you order during the month of November for early Christmas shopping, we allow you 60 days to return or exchange an item. This allows you time to shop early for Christmas and have ample time to return or exchange the item.
Free Gifts: We sometimes give away FREE gifts with selected products. These are FREE gifts and do not effect the low purchase price of the item. They are FREE and are not refundable, nor are they eligible for replacement should the free gift break. If you return the product you purchased, you must return the free gift(s) also. We reserve the right to substitute a free gift with another free gift. Remember - the free gifts are free - you did not pay for them.
Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return freight is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.
Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as naturaltextileworld.com on your statement. We will email you notifying you that your credit has been issued.
If you have questions regarding shipping or returns that are not covered here please email your questions to firstname.lastname@example.org
All shortages must be report to us within 72 hours of delivery. No exceptions.